Sky & Lock Did Not Fix the Problem. I had to pay $30 and call another company!
Yesterday 2/18/2019 I called Sky Lock & Doors for an issue I’m having with my truck. I explained to them that my battery was disconnected for a long period and my truck’s computer was no longer recognizing my key. I told them that I needed a locksmith to come out and reprogram my truck’s computer to accept they key. They told me that they understood the issue and could reprogram the computer. They took my car/address information, quoted me $80, and told me the locksmith would call me in a few minutes. A few minutes later I got a call from the locksmith. He confirmed my address and I again explained the situation. He told me he was on the way and about an hour later the locksmith showed up. He connected his device to the truck and after 10 minutes told me the truck’s computer was no communicating with the key. I tried to explain again that is the reason I called Sky Lock & Door, and before he arrived on the phone, told him that the issue was the truck’s computer was not recognizing the key. However, he didn’t speak very much English. All he could really tell me was “The computer isn’t communicate”, and that I owed him $30+ for coming out. After paying him I called Sky Lock & Doors and had a few complaints for the person who sent the locksmith (which I will list below). They took my information down and told me their manager would call me right back. I never heard from them after that. I ended up calling another locksmith company and resolved the issue. The complaints I have are: 1. I explained the situation twice, once to the representative at Sky Lock & Doors and again to the locksmith before he arrived. Both said they could resolve it for $80. (in all fairness the locksmith might not have understood completely). My problem is not fixed and I paid $30, I don’t understand why the would send a locksmith to fix an issue they didn’t know how to fix. 2. I was quoted $80 to fix the problem. Neither the Sky Locks & Doors or the locksmith mentioned a $30 charge if they did not fix the problem. 3. The locksmith spent 10 minutes (he called me when he arrived and I checked the time when he left) working on the issue. All he could tell me was “the computer is not communicate”. This is the issue I explained over the phone and the one I was asking them to resolve. 4. The manager for Sky Lock & Doors never called me back to offer an explanation. I’m not sure if the problem is with the Sky Lock & Door associate who did not check to make sure the locksmith could resolve the issue. Or if the problem is with the locksmith who should have known how to resolve the issue. In any case I’m out the $30 and had to call another company and finally got the issue fixed.